Terms
These terms are not yet in force and are not a contract. Avren is pre-launch and every practice is onboarded under a signed agreement negotiated directly. What follows describes how the product is intended to work and what each side is responsible for. A lawyer has not reviewed this page. Where a real agreement and this page disagree, the agreement governs.
Avren provides a branded patient app and an owner portal to private-pay healthcare practices. You keep your patients, your clinical judgement and your data. We provide software.
What we provide
- A patient-facing app carrying your practice’s name and branding, not ours
- An AI concierge that answers from the knowledge base you maintain
- An owner portal for maintaining it and reading what your patients asked
What you are responsible for
The accuracy of what you record. The assistant answers from your treatment menu, hours, team and policies. If a price or an aftercare instruction is wrong in the portal, it will be wrong when a patient is told it. The product is built so that a blank is never answered and never guessed — but it cannot know that something you entered is incorrect.
- Clinical decisions. The assistant never makes them and always routes them to your team.
- Who has access. Staff accounts are provisioned at your request; tell us when somebody leaves.
- Your own regulatory obligations as a covered entity, including notifying patients where required.
What the assistant will not do
Give medical advice, assess whether a treatment suits a particular person, invent a price or a discount, or state anything your practice has not recorded. These are enforced in the product rather than promised in a policy, and they are not configurable. See Trust.
Patient data
Handled under a Business Associate Agreement executed before any real patient reaches the system. You remain the covered entity; Avren is a business associate. The data is yours. See HIPAA & BAA for subprocessors and safeguards.
Availability
No uptime commitment is offered at this stage, and it would be dishonest to publish one before there is operational history to back it. The assistant depends on third-party services; when they are unavailable it will be too. It is designed to fail by declining to answer rather than by answering badly.
Leaving
Your data is exportable and we will provide it on request. Ending the agreement ends our permission to process patient information, and deletion follows the terms of the BAA.
To be completed before these terms take effect
- The registered legal entity name and jurisdiction
- Fees, billing terms and notice periods
- Limitation of liability and indemnities
- Governing law and dispute resolution
- Term, termination rights and data return timelines
- A contact address for notices
Each of these is a commercial or legal decision rather than a description of software, and inventing plausible wording for any of them would be worse than leaving the gap visible.